Frequently Asked Questions
Can't find your answer here? Send us a note or email hello@smartheadco.com. A real person answers, Monday to Friday, 9 a.m. to 5 p.m. Pacific Time.
Getting started
Where should I start?
Take the free Learning Code™. It takes about five minutes and shows which of six Learning Archetypes™ your learner tends to try first. Then visit Start Here for the next step.
What is a Learning Archetype™?
It's the door your learner tends to walk through first when something new shows up: Explorer, Builder, Alchemist, Systems Thinker, Steward or Visionary. It's a starting point you test at home, never a label. Every learner uses all six doors; most just reach for one or two first.
What's the difference between the Learning Code Blueprint™ and the Family Learning Plan™?
The Learning Code Blueprint™ ($47) turns your free Learning Code™ results into a personal starting point for up to three learners, with one change to try this week. The Family Learning Plan™ is a full, project-based curriculum designed around your learners for a quarter or a whole year, built with a Master Teacher.
What ages do you serve?
Most SmartHead resources work from kindergarten through 12th grade, and many are written so learners of different ages can do the same activity at different depths. Each product lists its age or grade range.
Digital downloads
How do I get my download?
Right after checkout you'll get an email with your download link. The same link appears on your order confirmation page. Save the PDF to your device and print the pages you need.
I can't find my download email.
Check your promotions and spam folders first. Still missing? Email hello@smartheadco.com with your order number and we'll resend it.
Can I share a digital product with another family?
Digital products are licensed for use within one family. You're welcome to print as many copies as your own learners need.
Physical kits and shipping
When will my kit ship?
Orders are packed within 7–12 business days, and most U.S. deliveries arrive 2–7 business days after they ship. You'll get tracking by email when your kit is on its way. See our shipping policy for details.
Do I need special supplies?
Our kits include what's listed on each product page. Most printable experiments use everyday household materials.
ESA funds
Can I use ESA or scholarship funds?
Often, yes. SmartHead Co.™ is an approved ESA vendor in eight states and growing, including Utah Fits All. Every program has its own rules, so read our ESA guide before you buy.
Master Teacher and courses
How do Master Teacher sessions work?
Each level includes a set number of one-on-one sessions a month with a SmartHead Master Teacher, shaped around your learner's Learning Code™. After you order, we'll email you to plan your learner's sessions.
When does Aerial Academy™ start?
First Flight Season opens Monday, January 11, 2027, with one module released each week. Your learner will need a beginner camera drone under 250 grams with propeller guards. The Aerial Academy™ Flight Kit has everything in one order.
Returns
What's your refund policy?
Unused, unopened physical items can be returned within 14 days of delivery. Because digital downloads are delivered instantly, they're final sale. If anything arrives damaged or incorrect, email us within 48 hours and we'll make it right. Read the full refund policy.